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The Senior Sales Associate provides comprehensive customer service throughout the entire customer life cycle. The role is primarily focused on bicycle sales, but will also include general customer service tasks including guiding customers through product selection, checkout processes, demonstrating a deep understanding of Bici's products, policies, and processes to enhance customer support and facilitate sales. This role also involves serving as a liaison for the service department, managing bike service bookings, assisting with service pickups.

Key Accountabilities:

• Drive sales through excellent customer service, product knowledge and paring the right product
  with customer needs.
• Build long-lasting relationships with customers, providing expert advice on product selection,
  maintenance, and cycling activities.
• Provide guidance and mentorship to junior sales associates, helping to enhance their product
  knowledge and customer service skills.
• Stay up-to-date with the latest trends in cycling, new products, and industry innovations to better
  assist customers and enhance the store's offerings.
• Adhere to and be familiar with Rider Support and in-store policies and procedures.
• Key holder responsibilities for opening and closing duties including shift leading role on weekend
  shifts
  

Strategic Outcomes:

• Ensuring customers receive exemplary service and have the best bike possible for their needs.
• Ensures customers are supported and listened to during their time in the shop.
• Strong understanding of internal and customer-facing policies and processes for the Rider
• Support (customer support) department and other external departments within the organization.
• Regularly completes training modules to stay up-to-date and enhance product knowledge.
  

Skills and Experience:

• Passion for cycling and the cycling community.
• Comprehensive technical and product knowledge, coupled with a strong understanding of
  component compatibility.
• Confidence in determining correct bike fit.
• Sales experience in the bike retail industry.
• More than one year of customer service experience

Position Title: Senior Sales Associate
Location: 1497 Adanac Street, Vancouver, BC
Position Types: Full-Time
Reports To: General Manager
Compensation: $24.5 per hour + variable compensation commission structure.

Our team knows bikes inside and out, helping riders find the perfect fit with expert product knowledge and personalized recommendations.

We build lasting relationships, ensuring every rider gets the right gear, the best advice, and the confidence to ride more.

Beyond selling, we match cyclists with the right products to enhance their experience—because the right setup makes all the difference.