SERVICE FAQ

For avid road cyclists, we recommend a Comprehensive Service at least once a year. If you ride high mileage (over 5,000 km per year) or frequently encounter wet conditions, consider more frequent tune-ups, such as our Basic Service every 2,000–3,000 km to keep your bike running at peak performance.

Keeping your bike in peak condition with regular maintenance prevents costly repairs and enhances your ride quality.

Our Basic Road Bike Service ensures your bike is dialed in for smooth and efficient performance. It includes:

• Safety Inspection – Frame and component check for cracks, wear, or damage.
• Drivetrain Tuning – Indexing adjustments, derailleur hanger alignment, and gear calibration for precise shifting.
• Brake Service – Alignment of calipers, pad wear inspection, and hydraulic brake bleeding if necessary.
• Wheel Truing & Hub Check – Ensuring proper spoke tension and hub adjustment for stability and efficiency.
• Tire & Inflation Check – Inspecting tread wear and setting pressure to the recommended PSI for optimal rolling resistance.

Signs that your drivetrain may need a full overhaul include:

• Sluggish or inconsistent shifting, even after adjustments.
• Visible wear on chainrings, cassette teeth, or jockey wheels.
• A noisy, grinding, or skipping chain, even after lubrication.

Our Comprehensive Service includes a full drivetrain clean and reinstallation to restore smooth shifting and efficiency.

A worn chain can accelerate cassette and chainring wear. We recommend replacing your chain every 3,000–5,000 km, depending on riding conditions. Using a chain wear tool to check for 0.5% wear can help you prevent premature drivetrain damage.

Yes, we offer chain waxing for road bikes. Benefits include:

• Lower friction for improved efficiency and smoother shifting.
• Reduced dirt buildup compared to traditional oil-based lubes.
• Extended chain and cassette lifespan, minimizing wear over time.

Chain waxing is particularly beneficial for high-performance riders looking to maintain a clean and efficient drivetrain.

Absolutely. Whether you want to upgrade to electronic shifting (Di2, AXS...), swap out for a lighter wheelset, or install an aero cockpit setup, our mechanics can install and fine-tune your new components for maximum performance.

Gravel bikes take on more dirt, dust, and rugged conditions than road bikes, which increases wear on components. We recommend a service every 160–320 km, or at least twice a year. Riders who frequently ride in muddy or wet conditions should schedule more frequent drivetrain maintenance to prevent premature wear.

Our Basic Gravel Bike Service is designed to keep your bike performing reliably across all terrain. It includes:

• Safety Inspection – Checking frame, bolts, and components for signs of wear or damage.
• Drivetrain Adjustment – Fine-tuning of shifting, derailleur alignment, and indexing for smooth gear changes.
• Brake System Check – Alignment of disc calipers, pad wear inspection, and rotor truing if necessary.
• Wheel Truing & Hub Inspection – Ensuring proper spoke tension and hub condition for stability.
• Tire Pressure & Tubeless Setup Check – Inflation to recommended PSI and assessment of sealant levels or punctures.

Yes. We can do tubeless system maintenance, ensuring your setup remains airtight and efficient. This includes:

• Sealant Top-Ups – Maintaining proper levels to prevent leaks.
• Puncture Inspection & Repair – Addressing any cuts or slow leaks.
• Tire Pressure Optimization – Adjusting PSI based on your riding conditions for the best traction and control.

Bearings in bottom brackets, hubs, and headsets endure more contamination on gravel bikes due to dust and water exposure. Signs that your bearings may need service include:

• Creaking or grinding noises when pedaling or steering.
• Rough or uneven spinning of wheels or bottom bracket.
• Excessive play or looseness in the headset.

Our Comprehensive Service includes a bearing overhaul to keep your ride smooth and trouble-free.

Yes, we offer chain waxing for gravel bikes. This process helps:

• Repel Dirt & Grit – Keeps your drivetrain cleaner for longer in dusty and muddy conditions.
• Reduce Friction – Provides a smoother pedaling experience with better efficiency.
• Extend Drivetrain Life – Minimizes wear on your chain, cassette, and chainrings.

Chain waxing is a great choice for gravel riders looking for a more durable and low-maintenance drivetrain solution.

Absolutely. Our mechanics and sales team can assist with performance upgrades tailored to your gravel riding style. Whether you need a new drivetrain, upgraded wheels, handlebars, or custom accessories, we can help optimize your bike for comfort and efficiency.

The frequency depends on your riding style and conditions. As a general guideline, we recommend a Comprehensive Service every 50–100 hours of riding or at least once per season. If you ride in muddy or wet conditions, more frequent tune-ups will help prevent excessive wear on components.

Our Basic Mountain Bike Service is designed to keep your bike dialed for the trails. It includes:

• Safety Inspection – Frame and component check for cracks, wear, or damage.
• Drivetrain Adjustment – Fine-tuning of shifting, derailleur alignment, and indexing for smooth gear changes.
• Brake System Tuning – Pad and rotor wear check, alignment, and hydraulic brake bleeding if needed.
• Wheel & Tire Service – Spoke tensioning, hub adjustments, and tubeless sealant top-ups.
• Suspension Inspection – Fork and shock check to ensure optimal performance.

Suspension should be serviced regularly to maintain its performance. Signs that your fork or shock needs attention include:

• Loss of small bump sensitivity or excessive harshness on rough terrain.
• Oil leaks or dirt buildup around seals.
• Inconsistent rebound or compression adjustments.
• Reduced travel or “dead” feeling suspension.

We offer suspension servicing with trusted industry partners, including seal replacements, fluid changes, and full rebuilds.

Chain wear depends on riding conditions and terrain, but as a general rule, replace your chain every 800–1200km or when it reaches 0.5% wear (checked with a chain wear tool). Replacing your chain early prevents excessive wear on your cassette and chainrings.

Yes. Whether you’re upgrading your drivetrain, brakes, wheels, or suspension, our mechanics can help you choose and install components that enhance your ride.