Returns and Exchanges

At Bici, we want you to be completely satisfied with your cycling gear. If for any reason you're not, our Returns and Exchanges policy ensures a straightforward process to make it right.

Start a Return

Buy it now, return it after the Holidays

Extended Return Policy

Shop early, stress less — orders placed November 6 to December 15 can be returned until January 15, 2026.

Extended Price Protection

Buy with confidence — if prices drop between November 17 and December 1, we’ll refund the difference until December 15, 2025.

Step 1: Start a Return

All returns must be processed online before being shipped. Initiate your return through our return centre.

Start a Return

Step 2: Approval and Shipment

Once your return request is approved, you'll receive instructions on shipping the item back to us.

Step 3: Inspection and Refund

Upon receiving the returned item, we will inspect it for eligibility. Refunds will be processed within 7 days.

Ride worry-free with our hassle-free return and exchange policy—your satisfaction is our priority at Bici.

What is eligible for returns?

To be eligible for a return, items must be in new and unused condition, with original packaging and tags intact.
Returns must be initiated within 30 days from the date of purchase.

What are non-returnable items?

The following items are non-returnable:

Final sale items
Electronics (computers, trainers, smartwatches, etc.)
Nutrition
Gift cards
Items over 30% off

Are shipping fees refundable?

Shipping charges are non-refundable.

How are refunds issued?

Refunds are issued to the original payment method.

Who is responsible for the shipping fees?

Unless we've made a mistake or the product is damaged, shipping charges for returns are the customer's responsibility.

Contact Us

If you have any questions or need assistance with the returns and exchanges process, please reach out to our Rider Support team.

We're here to ensure your cycling experience with Bici is nothing short of exceptional.

Connect with Rider Support

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