Local Area Shipping Rates:

• Orders under $150 (before tax): $5
• Orders over $150 (before tax): FREE
• Oversized Items (e.g., wheels, floor pumps): $5
• Regular Price Bicycles: FREE
• Sale/Demo Bikes/Trainer Bikes: $195

*Oversized items include wheels (Under $500), floor pumps, select trainers, rims, work stands, car racks, and various other items.

Please note: Multiple items in each category incur a charge per item.

Delivery Timelines:

• In-stock bikes are fulfilled within 3 business days.
• Trainer bikes are shipped and delivered on a pallet.
• Items shipped from supplier inventory could take up to 10 days to arrive.

Postal code prefixes included in local delivery range include:

V2Y, V2Z, V3A, V3B, V3C, V3E, V3H, V3J, V3K, V3L, V3M, V3N, V3R, V3S, V3T, V3V, V3W, V3X, V3Z, V4A, V4B, V4C, V4E, V4N, V4P, V5A, V5B, V5C, V5E, V5G, V5H, V5J, V5K, V5L, V5M, V5N, V5P, V5R, V5S, V5T, V5V, V5W, V5X, V5Y, V5Z, V6A, V6B, V6C, V6E, V6G, V6H, V6J, V6K, V6L, V6M, V6N, V6P, V6R, V6S, V6T, V6V, V6W, V6X, V6Y, V6Z, V7A, V7B, V7C, V7E, V7G, V7H, V7J, V7K, V7L, V7M, V7N, V7P, V7R, V7S, V7T, V7V, V7W, V7X, V7Y

Rest of Canada Shipping Rates:

• Orders under $150 (before tax): $15
• Orders over $150 (before tax): FREE
• Oversized Items: $40
• Regular Price Bicycles: FREE
• Sale/Demo Bikes/Trainer Bikes: $195

*Oversized items include wheels (Under $500), floor pumps, select trainers, rims, work stands, car racks, and various other items.

Please note: Multiple items in each category incur a charge per item.

Delivery Timelines:

• In-stock bikes are fulfilled within 3 business days.
• Trainer bikes are shipped and delivered on a pallet.
• Items shipped from supplier inventory could take up to 10 days to arrive.

United States Shipping Details:

• Select items are available for US shipping.
• All duties, brokerages, and taxes incurred are the responsibility of the customer.
• Items sent to the US are final sale.
• Please contact Rider Support before ordering if you are unsure the product will be right for you.
• To contact us regarding an order sent to the US, please email us here.

To start a return, submit a request online within 30 days from the order date.

Visit our Return Center and follow the simple steps to process your return.

Bici's return policy includes a 30-day window for online return requests, a 15-day return period after approval, and eligibility criteria such as unused items in original packaging. Review our return policy for comprehensive details.

Ensure items are returned in brand new condition. Avoid affixing labels directly on product packaging. Place the product in a protective shipping box or envelope, affix the provided shipping label, and ship it back to us.

While exchanges are not typical, bikes purchased at full MSRP with consultation from our Rider Support team are eligible for exchange within 15 days of delivery.

Ridden bikes are eligible; damaged and sale bikes are not.

Orders can be canceled within 30 minutes of placement. Reach out to our Rider Support team.

Keep in mind that cancellations may be subject up to a 10% transaction fee.

Once your order is shipped, you’ll get a confirmation email. Under the shipping method section, you’ll see the carrier & tracking number.

Contact Rider Support with your questions.

If you placed your order as a guest, consult your email.

If you placed your order with your account:

1. Sign in to your account
2. Access the Orders/Refunds section
3. View ‘order status’

Possible order statuses:

• Paid : Order has been paid
• Partially refunded : Order has had one or more items refunded
• Refunded : Order has been refunded
• Fulfilled : Order has been picked, packed & shipped
• Unfulfilled : Order has not been shipped yet

On the right side of the checkout page you will see your item(s) followed by a 'Gift card or discount code' section.

Enter your code & click 'Apply.'

If your discount code isn't working, follow these steps:

1. Check Expiration Date: Verify the code is still valid by checking its expiration date.
2. Eligibility and Minimum Requirement: Ensure your items qualify for the code and meet the minimum cart requirement at checkout.
3. Information at Checkout: Review your checkout details; missing information could be causing the issue.
4. Single Code Limitation: Note that only one discount code can be applied per order.

If you purchase an item on Bicicletta.cc and find a lower price on our website within 14 days, we'll honour the sale price where possible.

The difference in price will be credited back to you as store credit in the form of a gift card.

To qualify, the item on sale must be the same make, model, year, size, and colour as the one you purchased.

It must have been bought at full price without any discounts or promotions applied. Please note that bicycles, shipping costs, and labor are not price-protected.

Flash sales, exclusive brand promotions beyond Bici's control, Black Friday, Boxing Day, and other annual commercial sales events do not qualify for price protection.

Additionally, items adjusted for price are no longer eligible for return.

No, we cannot retroactively apply discount codes for price protection.

Please ensure all discounts are applied during the initial purchase.

While we strive to honor sales, some brand and dealer agreements may prohibit it. The offer is at the discretion of Bici on a case-by-case basis. Contact Rider Support if you have questions about your eligibility.

To receive a prepaid return label, simply contact our Rider Support team.

Remember to label the package with "WARRANTY" before sending it back.

Postal fees for processing warranty product returns may vary.

For detailed information on the associated costs, please get in touch with our warranty team.

Certain products are protected by a manufacturer's warranty, encompassing manufacturing defects but excluding accidental damage and normal usage.

Enjoy the freedom to gear up now and pay over time with Affirm, our trusted financing partner. From bikes and components to apparel and accessories, Affirm lets you split your purchase into manageable payments—without hidden fees or surprises.

With competitive rates, flexible terms, and no prepayment penalties, Affirm makes it easy to invest in what moves you.

Features

• Flexible Monthly Plans: Break your total into 3, 6, 12, 18, or even 24 monthly payments based on cart value and credit eligibility.
• 0% APR Options: Interest-free plans are available for qualifying customers.
• Fast, Easy Application: Get approved in seconds—right at checkout. No paperwork. No phone calls.
• No Prepayment Penalties: Pay off your balance early anytime, no fees or hidden charges.
• Secure, Seamless Checkout: Complete the entire process through our website at bici.cc.

Why Affirm?

• Transparent pricing and payment terms.
• Financing options from $50 up to $30,000.
• Term lengths tailored to your cart value—from 4 biweekly payments to 24-month plans.
• Available both online and in-store.

What purchases qualify for financing, and are there any limits?

Orders between $50 and $30,000 are eligible. Financing is subject to Affirm’s credit approval. Terms vary based on purchase value.

Are there any upfront fees for financing my purchase?

There are no upfront fees. Some longer-term plans may include interest based on your credit profile. You’ll see the full cost before you commit.

Will I incur penalties if I pay off my balance early?

No. Affirm allows early repayment at any time without penalty.

Why wasn’t my purchase approved for financing?

Approval depends on Affirm’s assessment of your credit history, transaction risk, and other factors. If declined, consider trying Shop Pay Installments for smaller orders.

How can I process a return or refund if I financed my purchase?

Start by contacting the Bici Rider Support Team. Once your return is approved, your Affirm loan will be updated or canceled, and any payments already made will be refunded.

Note: Refunds processed through Affirm are not subject to a restocking or processing fee.

Shop Pay Installments, powered by Affirm, offers a fast and flexible way to pay over time—right from the Shopify checkout. Perfect for orders big or small, it lets you choose 4 interest-free biweekly payments or monthly plans up to 12 months.

The experience is seamless, secure, and designed for speed. No hidden fees, no long forms—just more freedom at checkout.

Features

• Split Your Purchase: Choose between 4 biweekly payments at 0% interest or extended monthly plans with clear terms.
• Quick, Secure Checkout: Apply directly within Shopify—no redirects, no phone calls, no hassle.
• 0% APR Options: Always interest-free on 4-pay plans. Longer terms may include interest, shown clearly before you commit.
• No Prepayment Penalties: You’re free to pay off your balance anytime—without fees.
• Eligibility in Seconds: Most customers are approved instantly, with no impact on your credit score for checking options.

Why Shop Pay Installments?

• Available for orders from $50–$30,000
• Ideal for everyday gear, gifts, or seasonal upgrades
• Fully integrated with our Shopify store
• Backed by the security and transparency of Affirm

Who can use Shop Pay Installments?

Anyone with a U.S. or Canadian billing address, a valid credit or debit card, and an eligible Shopify account.

What purchase amounts qualify?

Orders from $50 up to $30,000 are eligible.

Is it always interest-free?

The 4 biweekly payment plan is always 0% APR. Monthly terms may carry interest, depending on your eligibility. All rates are disclosed up front—no surprises.

Will checking my eligibility affect my credit score?

No. Checking options has no impact on your credit. A hard credit check may only occur when selecting certain long-term plans.

Can I pay off my balance early?

Yes. You can pay off your balance at any time without fees or penalties.

Can I use Shop Pay Installments in-store?

Currently, Shop Pay Installments is only available through online checkout.

What if I return my order?

Once your return is processed, your payment plan is automatically adjusted. If you’ve made payments, they’ll be refunded through Shop Pay.